Property Manager & Multifamily Restoration
Keystone Restoration Group is the single-vendor restoration partner for property managers and HOAs across Salt Lake, Utah, and Wasatch Counties, plus Davis County — coordinating multi-unit water, sewage, fire, and mold losses from emergency mitigation through demolition and rebuild, with one point of contact, one documented scope, and the per-unit records multiple policies and deductibles require.
For Property Managers & HOAs
One Loss, Multiple Units, One Accountable Vendor
A multi-unit loss isn’t a bigger version of a house flood — it’s a coordination problem. You’re managing displaced or nervous tenants, an owner or a board that wants answers, several insurance policies with different deductibles, and a budget you’ll have to defend. What you need from a restoration vendor isn’t reassurance; it’s execution.
Keystone runs multi-unit water, sewage, fire, and mold losses as a single engagement: one coordinator, one documented scope, and one company carrying the property from emergency mitigation through demolition and rebuild. You make one call and report up with one set of facts — instead of refereeing a mitigation company, a separate rebuild contractor, and a stack of mismatched invoices.
One point of contact across every unit
Fragmented losses are where schedules slip and claims stall — the drying crew leaves, the rebuild bid comes weeks later, and the gap shows up as vacancy. With a single vendor accountable start to finish, the scope that dried the units is the scope that rebuilds them, and one person can tell you exactly where every unit stands at any time.
Keeping units rentable is the real deadline
For a manager, the meter that matters is downtime. We contain the loss to protect unaffected units, sequence the work to return units to rentable condition as fast as the drying and rebuild allow, and keep common areas and occupied units in service throughout. The goal isn’t just a dry building — it’s the shortest defensible path back to full occupancy.
Category 3 and multi-unit exposure
Sewage and other Category 3 losses raise the stakes in a multi-unit building, because contamination and liability both spread unit to unit. We contain the affected area, keep residents and staff clear, remove and document what can’t be salvaged, and sanitize to standard — the protocol that protects both the property and your record of having handled it correctly.
A plan on file before a loss ever happens
Response is smoother when the restoration vendor already knows the building. We offer property managers and HOAs a free, no-obligation pre-loss onboarding: we sit down with you and walk your properties in advance to build a response plan around your portfolio — unit layouts and access, water shutoff locations, your preferred communication and approval process, and insurance and vendor details, all on file before anything goes wrong. When a loss does happen, that groundwork means a faster, cleaner response — and you’re not explaining your buildings to us in the middle of an emergency. It costs nothing to set up, and it commits you to nothing.
Step by Step
How We Run a Multi-Unit Loss
A repeatable process built for portfolios, not panic — documented at every step.
- 1
One call, one coordinator
A single point of contact takes the event, dispatches crews, and owns communication with you from first call to final unit.
- 2
Triage & contain by unit
Every affected and at-risk unit assessed, the loss contained so it stops spreading, and mitigation started across all of them at once.
- 3
Per-unit documentation
Separate photo sets, moisture logs, and Xactimate scopes per unit — so each policy and deductible has a clean, standalone file.
- 4
Demo to rebuild, one contract
The same company that dried the units rebuilds them, so units return to rentable condition without a second contractor or a scheduling gap.
Direct Insurance Billing
We Handle Your Insurance, Start to Finish
Multi-unit losses rarely sit under one policy — a building or HOA master policy, individual owner policies, and tenant renters coverage can all be in play, each with its own deductible and adjuster. Keystone documents the loss per unit and writes the Xactimate scope every adjuster expects, so each claim moves on its own clean file. We coordinate the paperwork; you keep one point of contact.
One call to (801) 948-2501 and the paperwork is our problem, not yours.
Straight Answers
Property Manager & HOA Questions, Answered
What managers and boards ask when a loss crosses multiple units.
How do you handle a loss that affects multiple units at once?
One coordinator owns the whole event. We triage every affected and at-risk unit on the first visit, contain the loss so it stops spreading between units, and run mitigation on all of them under a single scope — while documenting each unit separately so the paperwork matches how the policies are structured. You get one point of contact instead of chasing several trades across several doors.
How does insurance work when several units and policies are involved?
Multi-unit losses often touch more than one policy — the building or HOA master policy, individual owner policies, and tenant renters coverage — each with its own deductible and adjuster. We document the loss per unit so each claim stands on its own file, and we write the scope in Xactimate for every adjuster involved. We can’t decide who pays what, but clean per-unit documentation is what keeps that determination from stalling the whole job.
Can tenants stay in the building while you work?
Usually, yes — for units outside the affected area. Containment keeps the work zone sealed off so unaffected units, hallways, and common areas stay usable, and we sequence the work to keep as much of the property in service as possible. Where a unit is genuinely unlivable, that’s typically a loss-of-use matter for the resident’s or owner’s policy, and we prioritize getting that unit back to rentable as fast as the drying and rebuild allow.
How do you help limit our liability on a multi-unit loss?
Two ways: speed and documentation. Fast containment and drying limit how far the damage — and any mold that follows — spreads into other units, which is the exposure that grows while a loss sits. And a documented chain of what happened, what was done, and when gives you a defensible record for owners, boards, and carriers. We handle Category 3 (sewage) losses with the containment and protective protocols that keep residents and staff out of harm’s way.
Do you provide documentation we can hand to owners or the board?
Yes. Every job produces per-unit photo sets, moisture logs, the Xactimate scope, and a clear timeline — the same file your adjuster needs, formatted so you can report up to an owner or an HOA board without translating it. One documented scope, one source of truth.
How fast can you respond to a multi-unit emergency?
A real person answers 24/7, and crews dispatch from Bluffdale with 45-minute response across Salt Lake and Utah Counties (a fast scheduled response farther out). It's faster still for managers who've done a pre-loss onboarding with us — we already have the property's layout, shutoff locations, and your approval process on file, so no one is explaining the building in the middle of an emergency.
Related Services
Available in All 23 Cities We Serve
24/7 multifamily restoration across the Wasatch Front:
Put a Plan in Place Before the Next Loss
Call (801) 948-2501 to schedule a free, no-obligation walkthrough — we'll map your properties, shutoffs, and approval process so response is faster and cleaner when something happens. Dealing with a loss right now? The same number reaches a coordinator 24/7.
(801) 948-2501Answered 24/7 by a real person — never a machine