Flooded Basement Cleanup
Keystone Restoration Group provides 24/7 flooded basement cleanup across Salt Lake, Utah, and Davis Counties — pumping out standing water, drying the structure, and rebuilding finished basements — with crews on-site within 45 minutes.
What We Do
From Standing Water to Finished Basement Again
A flooded basement is the most common emergency call we run on the Wasatch Front — and the most time-sensitive. Basements collect everything: the water heater, the softener, the furnace, the sewer cleanout, and in spring, the groundwater. When any of them fails, water spreads across the slab and into framing, drywall, carpet pad, and stored belongings within minutes.
Keystone crews arrive with truck-mounted extractors and submersible pumps, so standing water starts leaving your basement the hour we arrive. We move and block furniture, pull carpet pad where needed, detach baseboards to release water trapped behind walls, and set commercial drying equipment in a documented pattern — not just "a few fans."
Finished basements need more than fans
Most Utah basements are finished living space: bedrooms, family rooms, basement apartments. That means insulation behind drywall, laminate over pad, built-ins on wet slab — places water hides. We use moisture meters and thermal imaging to find every wet pocket, and we only open up what's actually wet, which keeps your rebuild smaller and your claim cleaner.
And when it's dry, we rebuild it
Drywall patches, paint, carpet, trim — our reconstruction division puts your basement back exactly as it was (or better). You don't hunt for a contractor; the crew that dried your basement hands off directly to the team that rebuilds it.
Step by Step
How We Clean Up a Flooded Basement
- 1
Pump-out & extraction
Submersible pumps and truck-mounted extraction remove standing water fast — hundreds of gallons an hour.
- 2
Contents & demo
Belongings moved and inventoried, wet pad pulled, baseboards detached, only truly wet materials removed.
- 3
Dry & verify
Dehumidifiers and air movers set to a drying plan, with daily moisture readings logged for your insurance file.
- 4
Rebuild
Drywall, paint, flooring, and trim restored by our own reconstruction team — move back in fast.
Direct Insurance Billing
We Handle Your Insurance, Start to Finish
Basement floods from burst pipes, water heaters, and appliance failures are covered by most Utah homeowners policies — and sump pump failures are covered if your policy carries the water backup endorsement. Keystone photographs the source and the damage, logs moisture readings daily, writes the Xactimate estimate your adjuster expects, and bills your carrier directly. You typically pay only your deductible.
One call to (801) 948-2501 and the paperwork is our problem, not yours.
Straight Answers
Flooded Basement Questions, Answered
Straight answers for Wasatch Front homeowners standing at the top of wet basement stairs.
What should I do first when my basement floods?
First, stay out of the water until you're sure electricity isn't a hazard — if the water is near outlets or appliances, shut off power to the basement at the breaker. Then stop the water source if you can (the main water shutoff is usually near the water meter), and call Keystone at (801) 948-2501. Don't start pulling carpet or moving heavy furniture in standing water; let a crew with extraction equipment do it safely.
Why do basements flood so often in Utah?
Utah basements flood for four main reasons: failed water heaters and softeners (most utility rooms are in the basement), sump pump failures during spring snowmelt, sewer line backups, and groundwater pressure in areas with high water tables or canal irrigation. Deep, finished basements — common across the Wasatch Front — turn even small failures into expensive losses.
Can carpet be saved after a basement flood?
Often, yes — if the water was clean (a supply line or water heater) and extraction starts quickly, carpet can usually be dried in place or re-stretched after the pad is replaced. Carpet soaked by sewage or outdoor floodwater must be removed for health reasons. We tell you honestly which category you're dealing with on the first visit.
Will insurance pay for my flooded basement?
If the flooding came from a sudden internal failure — burst pipe, water heater, washing machine, sump pump (if you carry the endorsement) — most Utah homeowners policies cover it. Outside surface water entering the home is excluded unless you have separate flood insurance. Keystone documents the source, photographs everything, and bills your carrier directly.
Related Services
Available in All 21 Cities We Serve
24/7 flooded basement cleanup across the Wasatch Front:
Standing in a Flooded Basement?
Shut off the water if you safely can, then call us. A crew with pumps and extractors is on its way within minutes — 24 hours a day.
(801) 948-2501Answered 24/7 by a real person — never a machine