Keystone Restoration Group provides 24/7 sewage cleanup across Salt Lake, Utah, and Davis Counties — safe removal of Category 3 water, full sanitization, and repair of sewage-damaged spaces — with crews on-site within 45 minutes.
What We Do
A sewer backup is the one water loss you should never touch yourself. Sewage — what the restoration industry calls Category 3 or "black" water — carries E. coli, salmonella, hepatitis A, parasites, and whatever else went down every drain upstream of your home. Contact with skin, and even the aerosols stirred up by amateur cleanup, can cause serious illness.
Keystone crews respond 24/7 in full personal protective equipment with the containment, extraction, and disinfection systems this class of loss requires. We seal off the affected area so contamination doesn't track through your home, extract and dispose of sewage safely, and remove porous materials that can't be sanitized — then clean, disinfect, and verify everything that stays.
After removal, every affected hard surface is cleaned and treated with hospital-grade disinfectants, and HEPA air scrubbers run throughout the work to capture airborne contaminants. We document the contamination line, the materials removed, and the treatment applied — a record that protects both your family's health and your insurance claim.
Sewage doesn't back up in convenient places. We work flooded crawlspaces, finished basement bathrooms, and basement apartments regularly — protecting the livable parts of your home while we make the contaminated part safe again. When it's clean and dry, our rebuild team restores the space completely.
A Sewage Call, In the Customer's Words
“Seth is a very experienced and talented restorer. He answered my call about my crawlspace flooding with sewage after one ring! He arrived swiftly and answered all my questions about insurance coverage and the process ahead. After Seth tackled the mucky crawlspace and set drying equipment he made sure to clean his walkway through the house. Keystone is the company I will be calling from now on to bring my home back to a happy comfortable place to live!”
Christian S. — Bountiful, UT
Step by Step
Affected area sealed, airflow controlled, and the rest of your home protected from cross-contamination.
Sewage extracted and disposed of safely; contaminated porous materials removed and inventoried.
Hospital-grade disinfection of all surfaces with HEPA air scrubbing throughout the work.
Structure dried to verified standards, then restored by our reconstruction division.
Direct Insurance Billing
Sewage losses are typically covered when your policy carries a water backup endorsement — and the claim depends on clear documentation of the contamination line and what had to be removed. Keystone photographs everything, inventories disposed materials, writes the Xactimate scope, and bills your carrier directly.
One call to (801) 948-2501 and the paperwork is our problem, not yours.
Straight Answers
The questions Utah homeowners ask when the worst kind of water shows up.
Yes. Sewage is Category 3 water — it carries bacteria like E. coli, viruses, and parasites that cause serious illness through skin contact and airborne droplets. Homeowners should never handle sewage cleanup with household tools. Keystone technicians work in full protective equipment with containment, professional disinfectants, and safe disposal procedures.
The most common causes are tree roots invading older clay sewer laterals (very common in established neighborhoods like Holladay, Murray, and Salt Lake City), grease and debris clogs, collapsed or bellied sewer lines, and municipal main backups during heavy storms. Homes with basements bear the brunt because the lowest drain is where sewage exits.
Porous materials that absorbed sewage — carpet, carpet pad, upholstered furniture, mattresses, and drywall and insulation below the contamination line — must be removed and disposed of. Hard, non-porous surfaces (concrete, tile, metal, sealed wood) can be cleaned, disinfected, and kept. We inventory everything removed for your insurance claim.
Usually only if your policy includes a water backup / sewer endorsement — an inexpensive add-on many Utah homeowners carry without realizing it. If you have the endorsement, cleanup, disposal, sanitization, and rebuild are typically covered. Keystone confirms coverage language with your agent and bills the carrier directly.
Emergency extraction and removal of contaminated materials typically takes one day. Disinfection, drying, and air scrubbing run two to four more days, verified by moisture readings. Rebuild time depends on how much material had to be removed — we give you a clear timeline before work starts.
24/7 sewage cleanup across the Wasatch Front:
Keep family and pets away from the affected area and call us now. A crew with full protective equipment and containment is on its way.
(801) 948-2501Answered 24/7 by a real person — never a machine
