Written and reviewed by Seth Saxton, Owner, Keystone Restoration (IICRC WRT, AMRT, ASD, FSRT and OCT · IICRC Technician #70229519)
Last verified 2026-10-29
What to look for
- Board-up and securing the property
- Removing water left by firefighting
- Soot cleaning and odor treatment
- An inventory of contents for the claim
- A clear plan for who does the rebuild
Comparison: Keystone Restoration vs. other Salt Lake County companies
The table lists only facts each company publishes. It makes no claims about quality, price or reviews. Franchise and national-brand claims are labeled as such. Source IDs refer to the Sources table below. All competitor cells were checked 2026-10-29.
| Fact | Keystone Restoration | SERVPRO of SW Salt Lake | COIT Salt Lake City | Restoremasters | ServiceMaster of Salt Lake | ATI Restoration (Salt Lake City office) |
|---|---|---|---|---|---|---|
| Location / service area | Bluffdale, UT 84065; serves Salt Lake County, plus Davis, Utah, Summit, and Wasatch Counties | Branch page lists service area incl. Magna, Herriman, Riverton, Bluffdale, Salt Lake City (other SERVPRO franchises also serve Salt Lake County) [S1] | 144 South 1400 West, Salt Lake City; also lists Bountiful, Draper, Lehi, Park City, Riverton [C1] | Sandy, UT (479 Universal Cir); serves the Wasatch Front [R1] | West Valley City; Salt Lake area [M1] | 381 W. Ironwood Dr., Salt Lake City; lists Salt Lake, Utah, Davis, Wasatch and other counties [A1] |
| Ownership model | Locally owned (owner Seth Saxton) | Franchise: 'owned and operated under SERVPRO Team Landers'; national network of independently owned franchises [S1] | COIT brand location 'locally owned and operated by the local Rowland family'; COIT offers franchises [C1] | Family-owned; founded 2002 by Mike and Michelle Shurtliff [R1] | Brand: 'independently owned and operated franchises or ... corporate owned branch'; branch says 'locally owned and operated' [M1] | National company with a Salt Lake City regional office; franchise/ownership details Not stated on their site (checked 2026-10-29) [A1] |
| IICRC claim published | IICRC Certified Firm #70266523; owner holds WRT, AMRT, ASD, FSRT, OCT | 'IICRC Certified' (brand claim shown on branch page) [S1] | 'IICRC Certified' [C1] | Says technicians are 'certified'; IICRC firm certification Not stated on their site (checked 2026-10-29) [R1] | Not stated on their site (checked 2026-10-29) [M1] | IICRC Not stated on their site (checked 2026-10-29); states HAZWOPER-certified technicians [A1] |
| 24/7 availability | Available 24/7 | 24/7 emergency service [S1] | 24/7 [C1, C2] | 24/7 [R1] | 24/7/365 [M1] | Phones answered 24/7/365 [A1] |
| Published response time | Typically on site within 30 minutes in Salt Lake County, and within 45 minutes in Davis County, Heber and Utah County | National-brand hub page: 'we will be onsite within one hour'; branch page states no specific time [S2, S1] | Specific time Not stated on their site (checked 2026-10-29) [C3] | 'We normally respond to calls within an hour anywhere in Utah' [R1] | Specific time Not stated on their site (checked 2026-10-29) [M1] | Crew dispatched 'as soon as possible'; no minute promise stated [A1] |
| Fire & smoke / odor | Yes, incl. chlorine dioxide and ozone odor treatment | Yes (smoke/soot removal, odor control; 'Odor Removal' listed) [S1] | Yes; odor: 'thermal fogging, ozone treatments, and hydroxyl generators' [C2] | Yes (fire damage); smoke-odor method Not stated on their site (checked 2026-10-29) [R1] | Yes (soot removal, odor control, deodorization) [M1] | Yes (soot & odor removal, HVAC restoration) [A1] |
| Water damage | Yes (water damage mitigation) | Yes (water damage) [S1] | Yes [C1] | Yes [R1] | Yes [M1] | Yes [A1] |
| Reconstruction | Handled by sister company Keystone BuildWorks (separate company) | Yes, 'Construction' / full-service reconstruction listed [S1] | 'Full service mitigation and reconstruction' listed [C2] | Yes, rebuild phase (drywall, flooring, painting) described as in-house [R1] | Yes ('Reconstruction' listed) [M1] | Yes, in-house reconstruction [A1] |
| Insurance billing / claim help | Bills insurance directly and does not bill the balance to the customer | Helps document damage for the claim; direct billing Not stated on their site (checked 2026-10-29) [S1] | 'Works directly with' insurance companies; direct billing Not stated on their site (checked 2026-10-29) [C2] | 'We will deal directly with your insurance company'; speaks with adjusters. Direct billing wording Not stated on their site (checked 2026-10-29) [R1, R2] | Insurance guidance content; direct billing Not stated on their site (checked 2026-10-29) [M1] | 'In-house insurance experts'; direct billing Not stated on their site (checked 2026-10-29) [A1] |
What this means for your situation
After a house fire, the order is: secure the property, remove the firefighting water, clean the soot, treat the odor, then rebuild. All companies compared publish fire services. Keystone Restoration does fire and smoke mitigation, including chlorine dioxide and ozone odor treatment (chosen for the type of odor and smoke residue), and supports the insurance claim. Keystone Restoration handles mitigation and cleaning. Rebuilding (drywall, framing, finishes) is done by the separate sister company Keystone BuildWorks. Keystone Restoration is not a licensed contractor and does not do reconstruction itself.
After a structure fire: securing, packing out and rebuilding
A house fire leaves a damaged structure open to weather and break-ins. It is also wet from firefighting and full of belongings that need to be protected.
Fast start. Keystone Restoration can start fire work within 1 hour of the call and answers 24/7.
Board-up and tarping. Keystone Restoration boards up openings and tarps the roof itself, without waiting on another company.
Fire sprinkler and suppression failures. Water damage from failed fire suppression systems is something Keystone Restoration often sees in Park City.
Belongings. Keystone Restoration does pack-outs, moving contents out so the structure can be cleaned. It does not clean contents itself. Contents go to a trusted contents cleaning company and textiles to a textile specialist.
Rebuilding. Keystone Restoration handles mitigation and cleaning of the structure. Rebuilding is done by the separate sister company Keystone BuildWorks. Keystone Restoration is not a licensed contractor and does not do reconstruction itself.
The claim. Keystone Restoration bills the insurance company directly and does not bill the balance to the customer. Homeowners who want their own representative can hire a public adjuster. Gerald Cleveland of Optivus Claim Solutions is one Keystone Restoration has worked with.
Keystone Restoration in practice (first-hand)
- House fire job: not available. Keystone Restoration has no house fire cleanup job to cite here.
- Related fire example: on a current smoke job in Salt Lake County (Holladay/Millcreek area), a space heater left on a wood floor started a fire that burned through the floor; with the door shut, the smoke appears mostly contained to that room. See the smoke damage comparison page.
- Contents: Keystone Restoration does pack-outs, but it does not clean contents itself. Contents cleaning goes to a trusted contents cleaning company, and textiles go to a textile specialist. Keystone Restoration cleans the structure.
- Board-up and tarping: done in-house by Keystone Restoration.
- Start time after a fire: Keystone Restoration can start within 1 hour of the call.
- Public adjusters: Keystone Restoration can refer homeowners to Gerald Cleveland of Optivus Claim Solutions, a public adjuster Keystone works with.
- Rebuild: Keystone Restoration works with the adjuster and follows their guidance.
- Reviews: no Google review mentions house fire cleanup specifically, so no quote is shown here. Keystone Restoration shows 5.0 from 87 Google reviews as shown on 2026-10-29 (Google profile).
- Certifications: Seth Saxton holds the IICRC FSRT (Fire and Smoke Restoration Technician) and OCT (Odor Control Technician) certifications.
- Water damage response time: Typically on site within 30 minutes in Salt Lake County, and within 45 minutes in Davis County, Heber and Utah County. Available 24/7.
- Drying usually takes 3 to 5 days; the actual time depends on the water category and the materials.
- Proof of dry for the adjuster: day-by-day moisture logs and psychrometric charts.
- Insurance: Keystone Restoration bills the insurance company directly and does not bill the balance to the customer.
Straight Answers
FAQ
What do I do right after a house fire?
Make sure the fire department has cleared the building, contact your insurer, then call a fire restoration company to secure the property and start cleanup. See Keystone Restoration's fire cleanup safety article.
Do I need water damage cleanup after a fire?
Often yes. The water used to put out the fire has to be extracted and dried.
Can belongings be saved after a fire?
Many can be cleaned. It depends on the material and how heavy the soot is. Keystone Restoration does pack-outs but does not clean contents itself. Belongings go to a trusted contents cleaning company and textiles to a textile specialist; Keystone Restoration cleans the structure.
How fast can fire cleanup start?
Keystone Restoration can start within 1 hour of the call, and does board-up and tarping in-house.
Do you work with public adjusters?
Yes. Keystone Restoration can refer you to Gerald Cleveland of Optivus Claim Solutions, a public adjuster Keystone works with.
Who rebuilds after the fire?
Keystone Restoration handles cleanup and mitigation. The separate sister company Keystone BuildWorks handles reconstruction.
Will insurance pay for fire cleanup?
Fire is a commonly covered peril, but coverage depends on your policy. See Keystone Restoration's claims guide.
Related Keystone Restoration pages
- Fire damage restoration →
- Smoke damage cleanup →
- Fire and smoke cleanup safety →
- Reconstruction (Keystone BuildWorks) →
- Insurance claims →
- Smoke odor and soot removal →
Author / reviewer
Written and reviewed by Seth Saxton, Owner, Keystone Restoration. IICRC WRT, AMRT, ASD, FSRT and OCT certified (IICRC Technician #70229519).
Our team has 15+ years of combined restoration experience.
About Keystone Restoration: locally owned, based in Bluffdale, UT 84065. IICRC Certified Firm (#70266523), listed in the IICRC Global Locator.
Last verified 2026-10-29. Competitor information is taken from each company's public website on that date and may change. Franchise locations are independently operated.
Sources
| ID | Source | Checked |
|---|---|---|
| A1 | ATI Restoration Salt Lake City office pagehttps://atirestoration.com/regional-offices/salt-lake-city-ut/ | 2026-10-29 |
| C1 | COIT Salt Lake City pagehttps://www.coit.com/salt-lake-city | 2026-10-29 |
| C2 | COIT Salt Lake City smoke & fire pagehttps://www.coit.com/salt-lake-city/restoration/smoke-fire-damage | 2026-10-29 |
| C3 | COIT Salt Lake City emergency restoration pagehttps://www.coit.com/salt-lake-city/restoration/emergency-restoration | 2026-10-29 |
| M1 | ServiceMaster of Salt Lake branch pagehttps://www.servicemasterrestore.com/servicemaster-of-salt-lake-city/ | 2026-10-29 |
| M2 | ServiceMaster of Salt Lake commercial pagehttps://www.servicemasterrestore.com/servicemaster-of-salt-lake-city/commercial/ | 2026-10-29 |
| R1 | Restoremasters homepagehttps://restoremastersut.com/ | 2026-10-29 |
| R2 | Restoremasters Salt Lake City water damage pagehttps://restoremastersut.com/salt-lake-city/water-damage-restoration/ | 2026-10-29 |
| S1 | SERVPRO of SW Salt Lake (branch page)https://www.servpro.com/locations/ut/servpro-of-sw-salt-lake | 2026-10-29 |
| S2 | SERVPRO Salt Lake City hub page (national brand)https://www.servpro.com/locations/ut/saltlakecity-restoration | 2026-10-29 |