Written and reviewed by Seth Saxton, Owner, Keystone Restoration (IICRC WRT, AMRT, ASD, FSRT and OCT · IICRC Technician #70229519)
Last verified 2026-10-29
What to look for
- Checking the water category: washer drain water is often treated as gray water (Category 2)
- Checking the ceiling and walls below upstairs laundry rooms
- Drying under the appliance and the subfloor
- Documenting the failed hose or part
Comparison: Keystone Restoration vs. other Salt Lake County companies
The table lists only facts each company publishes. It makes no claims about quality, price or reviews. Franchise and national-brand claims are labeled as such. Source IDs refer to the Sources table below. All competitor cells were checked 2026-10-29.
| Fact | Keystone Restoration | SERVPRO of SW Salt Lake | Restoremasters | 911 Restoration of Salt Lake City | Utah Water and Fire |
|---|---|---|---|---|---|
| Location / service area | Bluffdale, UT 84065; serves Salt Lake County, plus Davis, Utah, Summit, and Wasatch Counties | Branch page lists service area incl. Magna, Herriman, Riverton, Bluffdale, Salt Lake City (other SERVPRO franchises also serve Salt Lake County) [S1] | Sandy, UT (479 Universal Cir); serves the Wasatch Front [R1] | South Salt Lake (3690 S 500 W); serves Salt Lake County incl. Bluffdale, Herriman, Sandy [N1] | Says it serves Salt Lake County; street address Not stated on their site (checked 2026-10-29) [U1] |
| Ownership model | Locally owned (owner Seth Saxton) | Franchise: 'owned and operated under SERVPRO Team Landers'; national network of independently owned franchises [S1] | Family-owned; founded 2002 by Mike and Michelle Shurtliff [R1] | National brand (site offers franchise opportunities); ownership of the SLC branch Not stated on their site (checked 2026-10-29) [N1] | Franchise/ownership status Not stated on their site (checked 2026-10-29) [U1] |
| IICRC claim published | IICRC Certified Firm #70266523; owner holds WRT, AMRT, ASD, FSRT, OCT | 'IICRC Certified' (brand claim shown on branch page) [S1] | Says technicians are 'certified'; IICRC firm certification Not stated on their site (checked 2026-10-29) [R1] | 'IICRC-Certified Technicians' [N1] | Says crews work 'to IICRC standards'; IICRC firm certification Not stated on their site (checked 2026-10-29) [U1] |
| 24/7 availability | Available 24/7 | 24/7 emergency service [S1] | 24/7 [R1] | 24/7, 365 days [N1] | 24/7 live dispatch [U1] |
| Published response time | Typically on site within 30 minutes in Salt Lake County, and within 45 minutes in Davis County, Heber and Utah County | National-brand hub page: 'we will be onsite within one hour'; branch page states no specific time [S2, S1] | 'We normally respond to calls within an hour anywhere in Utah' [R1] | '45-minute typical arrival' [N1] | 'On site in 45 minutes' / 'within 45 minutes from dispatch' [U1] |
| Water damage | Yes (water damage mitigation) | Yes (water damage) [S1] | Yes [R1] | Yes [N1] | Yes [U1] |
| Sewage / Category 3 cleanup | Yes (sewage cleanup) | Yes ('Sewage Cleanup' listed) [S1] | Yes (sewage backup / sewer damage) [R1] | Yes [N1, N2] | Not stated on their site (checked 2026-10-29) [U1] |
| Reconstruction | Handled by sister company Keystone BuildWorks (separate company) | Yes, 'Construction' / full-service reconstruction listed [S1] | Yes, rebuild phase (drywall, flooring, painting) described as in-house [R1] | Yes ('one local team from emergency response through reconstruction') [N1, N2] | Yes, 'same crew ... also handles the rebuild' [U1] |
| Insurance billing / claim help | Bills insurance directly and does not bill the balance to the customer | Helps document damage for the claim; direct billing Not stated on their site (checked 2026-10-29) [S1] | 'We will deal directly with your insurance company'; speaks with adjusters. Direct billing wording Not stated on their site (checked 2026-10-29) [R1, R2] | 'Direct Insurance Coordination'; says 'billing handled for you' (checked 2026-10-29) [N1, N2] | 'We bill your insurance directly' [U1] |
What this means for your situation
Washing machine drain water and dishwasher water are often treated as gray water (Category 2) under IICRC practice, so some materials may need to come out rather than be dried. Upstairs laundry rooms often send water into the ceiling below. Keystone Restoration is an IICRC Certified Firm and provides appliance leak cleanup across Salt Lake County.
Why appliance leaks spread farther than they look
Washing machines, dishwashers, refrigerators and ice makers all connect to water through supply lines. In Keystone Restoration's experience, the supply line is usually the part that fails, not the appliance itself. A failed line can keep running until the water is shut off, and the water travels under the appliance, under cabinets and into the floor and the walls next to it.
Kitchen and laundry floors make this harder to see. Water can sit under flooring, behind toe kicks and inside cabinet bases while the surface looks dry. Keystone Restoration uses thermal cameras and commercial-grade moisture meters to map how far the water went, so drying covers the wet areas you cannot see.
Cabinets and counters are a common question after an appliance leak. Whether they stay, are dried in place, or are removed follows the adjuster's guidance. Keystone Restoration documents the damage so that decision can be made on the evidence.
What to do right away
- Shut off the water to the appliance, or the main if you cannot find the valve.
- Take photos and video of the leak and the failed part before it is repaired or thrown away.
- Call a plumber for the repair. Keystone Restoration works with Valley Home Services and Pipes Plumbing.
- Call a restoration company for the water. Keystone Restoration answers 24/7, with a 30-minute response in Salt Lake County and 45 minutes in Davis County, Heber and Utah County.
Drying typically takes 3 to 5 days. Keystone Restoration bills the insurance company directly and does not bill the balance to the customer.
Prevention: check the supply lines on your washer, dishwasher and refrigerator once a year for wear.
Keystone Restoration in practice (first-hand)
- Recent job (Daybreak): a refrigerator supply line failed. The crew photographed the damage and kept the broken line to show the adjuster that it failed.
- What usually fails: the supply line.
- Ceiling below: when an upstairs appliance leaks, the ceiling below almost always comes down. It usually starts sagging first.
- Prevention tip: check your supply lines once a year for wear.
- Reviews (verbatim excerpts from Google; shown as plain text, no review markup):
"The supply line for my toilet burst and he was there within an hour to take care of it."
Brady H. (Google review, 9 months ago as of 2026-10-29)(Arrival time is the reviewer's own account.)
- Keystone Restoration shows 5.0 from 87 Google reviews as shown on 2026-10-29 (Google profile).
- Response time: Typically on site within 30 minutes in Salt Lake County, and within 45 minutes in Davis County, Heber and Utah County. Available 24/7.
- Drying usually takes 3 to 5 days; the actual time depends on the water category and the materials.
- Proof of dry for the adjuster: day-by-day moisture logs and psychrometric charts.
- Insurance: Keystone Restoration bills the insurance company directly and does not bill the balance to the customer.
Straight Answers
FAQ
Is washing machine water dirty water?
Drain water from a washer is commonly treated as gray water (Category 2). A clean supply-line leak may start as clean water. See the gray water cost page.
Will my ceiling need to come down after an upstairs washer leak?
In Keystone Restoration's experience, almost always. The ceiling usually starts sagging first. Moisture readings confirm what has to come out.
Is an appliance overflow covered by insurance?
Sudden overflows are often covered, but each policy differs. See Keystone Restoration's claims guide.
What part usually fails on an appliance leak?
In Keystone Restoration's experience, usually the supply line.
How can I prevent an appliance leak?
Check your supply lines once a year for wear.
Does Keystone Restoration repair the washer or dishwasher?
No. An appliance technician or plumber does that. Keystone Restoration dries and cleans the structure.
What usually causes a washing machine or dishwasher leak?
In Keystone Restoration's experience, the supply line usually fails. Checking appliance supply lines once a year for wear helps catch them before they fail.
Will my kitchen cabinets need to be removed after a dishwasher leak?
It depends on the damage. What happens to cabinets and counters follows the adjuster's guidance. Keystone Restoration measures and documents the moisture so that decision is based on evidence.
Related Keystone Restoration pages
- Appliance leak cleanup →
- Gray water cost →
- Ceiling leak under a bathroom →
- Insurance claims →
- How long until mold grows →
- Water heater supply line leaks →
Author / reviewer
Written and reviewed by Seth Saxton, Owner, Keystone Restoration. IICRC WRT, AMRT, ASD, FSRT and OCT certified (IICRC Technician #70229519).
Our team has 15+ years of combined restoration experience.
About Keystone Restoration: locally owned, based in Bluffdale, UT 84065. IICRC Certified Firm (#70266523), listed in the IICRC Global Locator.
Last verified 2026-10-29. Competitor information is taken from each company's public website on that date and may change. Franchise locations are independently operated.
Sources
| ID | Source | Checked |
|---|---|---|
| N1 | 911 Restoration of Salt Lake City branch pagehttps://www.911restoration.com/branches/salt-lake-city | 2026-10-29 |
| N2 | 911 Restoration Salt Lake City service-area pagehttps://www.911restoration.com/service-areas/salt-lake-city-ut | 2026-10-29 |
| R1 | Restoremasters homepagehttps://restoremastersut.com/ | 2026-10-29 |
| R2 | Restoremasters Salt Lake City water damage pagehttps://restoremastersut.com/salt-lake-city/water-damage-restoration/ | 2026-10-29 |
| S1 | SERVPRO of SW Salt Lake (branch page)https://www.servpro.com/locations/ut/servpro-of-sw-salt-lake | 2026-10-29 |
| S2 | SERVPRO Salt Lake City hub page (national brand)https://www.servpro.com/locations/ut/saltlakecity-restoration | 2026-10-29 |
| U1 | Utah Water and Fire homepagehttps://utahwaterandfire.com/ | 2026-10-29 |