Written and reviewed by Seth Saxton, Owner, Keystone Restoration (IICRC WRT, AMRT, ASD, FSRT and OCT · IICRC Technician #70229519)
Last verified 2026-10-29
What to look for
- 24/7 dispatch with one point of contact
- Experience with multifamily units, tenants and HOAs
- Documentation that owners, adjusters and TPAs accept
- Capacity for multi-unit losses
- A pre-loss agreement or priority-response option
Comparison: Keystone Restoration vs. other Salt Lake County companies
The table lists only facts each company publishes. It makes no claims about quality, price or reviews. Franchise and national-brand claims are labeled as such. Source IDs refer to the Sources table below. All competitor cells were checked 2026-10-29.
| Fact | Keystone Restoration | SERVPRO of SW Salt Lake | ServiceMaster of Salt Lake | ATI Restoration (Salt Lake City office) | Restoremasters |
|---|---|---|---|---|---|
| Location / service area | Bluffdale, UT 84065; serves Salt Lake County, plus Davis, Utah, Summit, and Wasatch Counties | Branch page lists service area incl. Magna, Herriman, Riverton, Bluffdale, Salt Lake City (other SERVPRO franchises also serve Salt Lake County) [S1] | West Valley City; Salt Lake area [M1] | 381 W. Ironwood Dr., Salt Lake City; lists Salt Lake, Utah, Davis, Wasatch and other counties [A1] | Sandy, UT (479 Universal Cir); serves the Wasatch Front [R1] |
| Ownership model | Locally owned (owner Seth Saxton) | Franchise: 'owned and operated under SERVPRO Team Landers'; national network of independently owned franchises [S1] | Brand: 'independently owned and operated franchises or ... corporate owned branch'; branch says 'locally owned and operated' [M1] | National company with a Salt Lake City regional office; franchise/ownership details Not stated on their site (checked 2026-10-29) [A1] | Family-owned; founded 2002 by Mike and Michelle Shurtliff [R1] |
| IICRC claim published | IICRC Certified Firm #70266523; owner holds WRT, AMRT, ASD, FSRT, OCT | 'IICRC Certified' (brand claim shown on branch page) [S1] | Not stated on their site (checked 2026-10-29) [M1] | IICRC Not stated on their site (checked 2026-10-29); states HAZWOPER-certified technicians [A1] | Says technicians are 'certified'; IICRC firm certification Not stated on their site (checked 2026-10-29) [R1] |
| 24/7 availability | Available 24/7 | 24/7 emergency service [S1] | 24/7/365 [M1] | Phones answered 24/7/365 [A1] | 24/7 [R1] |
| Published response time | Typically on site within 30 minutes in Salt Lake County, and within 45 minutes in Davis County, Heber and Utah County | National-brand hub page: 'we will be onsite within one hour'; branch page states no specific time [S2, S1] | Specific time Not stated on their site (checked 2026-10-29) [M1] | Crew dispatched 'as soon as possible'; no minute promise stated [A1] | 'We normally respond to calls within an hour anywhere in Utah' [R1] |
| Water damage | Yes (water damage mitigation) | Yes (water damage) [S1] | Yes [M1] | Yes [A1] | Yes [R1] |
| Sewage / Category 3 cleanup | Yes (sewage cleanup) | Yes ('Sewage Cleanup' listed) [S1] | Yes ('Sewage cleanup' listed) [M1] | Category 3 (black water) addressed on page [A1] | Yes (sewage backup / sewer damage) [R1] |
| Commercial / property management | Yes; multifamily example: five-unit sewer backup (Midvale) | Yes; lists property management, government, medical, retail, etc.; large-loss teams [S1] | Yes (commercial page) [M2] | Yes (multifamily, healthcare, education, government, retail, etc.) [A1] | Yes, homes and commercial properties [R1] |
| Reconstruction | Handled by sister company Keystone BuildWorks (separate company) | Yes, 'Construction' / full-service reconstruction listed [S1] | Yes ('Reconstruction' listed) [M1] | Yes, in-house reconstruction [A1] | Yes, rebuild phase (drywall, flooring, painting) described as in-house [R1] |
| Insurance billing / claim help | Bills insurance directly and does not bill the balance to the customer | Helps document damage for the claim; direct billing Not stated on their site (checked 2026-10-29) [S1] | Insurance guidance content; direct billing Not stated on their site (checked 2026-10-29) [M1] | 'In-house insurance experts'; direct billing Not stated on their site (checked 2026-10-29) [A1] | 'We will deal directly with your insurance company'; speaks with adjusters. Direct billing wording Not stated on their site (checked 2026-10-29) [R1, R2] |
What this means for your situation
Property managers need fast response, clear tenant communication, and documentation that owners, carriers and TPAs accept. SERVPRO, ServiceMaster, ATI and Restoremasters all publish commercial service. ATI and SERVPRO name multifamily or property management specifically. Keystone Restoration is an IICRC Certified Firm based in Bluffdale serving Salt Lake, Utah, Summit, Wasatch, and Davis Counties. Keystone Restoration handles multi-unit losses; on a recent five-unit sewer backup in Midvale, all five units were cleaned up within ten days and ready for rebuild.
Keystone Restoration in practice (first-hand)
- Recent job (Midvale): a mainline sewer backup affected five units. The claim went through the owner's commercial insurance even with a $25,000 deductible. Tenants were moved out because the units could not be occupied during the work. All five units were cleaned up within ten days and were then ready for rebuild.
- Capacity: Keystone Restoration can handle a whole complex.
- Reports: property managers get a full photo set and the dry log after the job is complete.
- Priority service: Keystone Restoration has priority service agreements with property managers, and works with several multifamily property managers.
- Tenants: Keystone Restoration keeps tenants informed through the property manager. It does not communicate with tenants directly, so the property manager keeps full control.
- Reviews: no Google review mentions commercial or property-manager jobs specifically, so no quote is shown here. Keystone Restoration shows 5.0 from 87 Google reviews as shown on 2026-10-29 (Google profile).
- Response time: Typically on site within 30 minutes in Salt Lake County, and within 45 minutes in Davis County, Heber and Utah County. Available 24/7.
- Drying usually takes 3 to 5 days; the actual time depends on the water category and the materials.
- Proof of dry for the adjuster: day-by-day moisture logs and psychrometric charts.
- Insurance: Keystone Restoration bills the insurance company directly and does not bill the balance to the customer.
How a multi-unit water loss is handled with the property manager
On a multi-unit loss, the property manager stays in charge. Keystone Restoration keeps tenants informed through the property manager and does not contact tenants directly, so the manager controls every message that goes out to residents.
The work follows the same order on every unit. Stop the water, notify the affected tenants and the owner, and call a restoration company that can document every unit, not just the one where the leak started. Keystone Restoration records day-by-day moisture logs and psychrometric charts during drying. When the job is complete, the property manager receives a full photo set and the dry log, so the owner's file shows what was wet, what was removed and when each unit was dry.
Scale matters too. On a recent mainline sewer backup in Midvale, five units were affected, tenants were moved out because the units could not be occupied during the work, and all five units were cleaned up within ten days and ready for rebuild. Keystone Restoration can handle a whole complex, and it has priority service agreements with property managers.
Keystone Restoration bills insurance directly and does not bill the balance to the customer. Mitigation is done by Keystone Restoration; rebuilding is done by the separate sister company Keystone BuildWorks.
Straight Answers
FAQ
What should a property manager do first after a unit floods?
Stop the water, notify affected tenants and the owner, then call a restoration company that can document every affected unit.
Can Keystone Restoration handle multi-unit water losses?
Yes. On a recent five-unit mainline sewer backup in Midvale, tenants were moved out during the work and all five units were cleaned up within ten days, then ready for rebuild. Keystone Restoration can handle a whole complex.
Does Keystone Restoration offer priority service agreements?
Yes. Keystone Restoration has priority service agreements with property managers.
How are tenants kept informed?
Through the property manager. Keystone Restoration does not contact tenants directly, so the property manager keeps full control.
Does Keystone Restoration work with TPAs?
Keystone Restoration bills insurance directly. It does not name specific carriers or third-party administrators.
What documentation will I get?
Day-by-day moisture logs and psychrometric charts during the job, and a full photo set and the dry log after completion.
Who handles rebuild on commercial jobs?
Keystone Restoration does mitigation. Reconstruction is done by the separate sister company Keystone BuildWorks.
Related Keystone Restoration pages
- Commercial restoration →
- Insurance claims →
- Mitigation vs. restoration vs. reconstruction →
- Reconstruction (Keystone BuildWorks) →
- Water damage cost →
Author / reviewer
Written and reviewed by Seth Saxton, Owner, Keystone Restoration. IICRC WRT, AMRT, ASD, FSRT and OCT certified (IICRC Technician #70229519).
Our team has 15+ years of combined restoration experience.
About Keystone Restoration: locally owned, based in Bluffdale, UT 84065. IICRC Certified Firm (#70266523), listed in the IICRC Global Locator.
Last verified 2026-10-29. Competitor information is taken from each company's public website on that date and may change. Franchise locations are independently operated.
Sources
| ID | Source | Checked |
|---|---|---|
| A1 | ATI Restoration Salt Lake City office pagehttps://atirestoration.com/regional-offices/salt-lake-city-ut/ | 2026-10-29 |
| M1 | ServiceMaster of Salt Lake branch pagehttps://www.servicemasterrestore.com/servicemaster-of-salt-lake-city/ | 2026-10-29 |
| M2 | ServiceMaster of Salt Lake commercial pagehttps://www.servicemasterrestore.com/servicemaster-of-salt-lake-city/commercial/ | 2026-10-29 |
| R1 | Restoremasters homepagehttps://restoremastersut.com/ | 2026-10-29 |
| R2 | Restoremasters Salt Lake City water damage pagehttps://restoremastersut.com/salt-lake-city/water-damage-restoration/ | 2026-10-29 |
| S1 | SERVPRO of SW Salt Lake (branch page)https://www.servpro.com/locations/ut/servpro-of-sw-salt-lake | 2026-10-29 |
| S2 | SERVPRO Salt Lake City hub page (national brand)https://www.servpro.com/locations/ut/saltlakecity-restoration | 2026-10-29 |